Refund Policy

Return & Refund Policy

We want every glow to feel just right. If something doesn’t, we’re here to make it better with a fair and simple return process.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within the return window

  • The item is unused, in original packaging, and in resalable condition

  • The item arrived damaged or defective

🚫 Non-Refundable Items

We are unable to accept returns for:

  • ❌ Personalized or custom-made items

  • ❌ Used, worn, or damaged items due to misuse

  • ❌ Final sale, clearance, or heavily discounted items

📝 How to Request a Return

To begin your return, please contact our team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

We'll walk you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
We’ll evaluate your request and may ask for additional details.

2. Return Instructions
If approved, we’ll provide the return address and instructions.
📦 Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

3. Refund Issuance
Once we receive and approve the returned item, we’ll process your refund to the original payment method.
⏳ Please allow 5–7 business days for the amount to reflect, depending on your payment provider.

📌 Important Notes

  • Returned items must be unused and in original packaging

  • Shipping fees are non-refundable, unless the item is defective

  • Items not meeting return conditions may be declined

  • Excessive or suspicious return behavior may lead to account review

💬 Need Help?

We’re here for you.
Please reach out anytime via our Contact us page.

Where every glow is handled with care.